Refunds Policy

Refunds and Returns:  Generally, Seller will allow for the return of some Goods within 30 days of the date of delivery.   Goods which were special ordered or cut from rolled inventory (like carpet or sheet vinyl flooring) are not returnable or exchangeable.  Any unopened boxed flooring, or in stock transitions which have been purchased from in store stocking inventory are returnable subject to a 25% restocking fee, subject to physical inspection and managers approval. Open boxes of material, all ceramic tile, installation supplies, sundries, and all online sales are not returnable. All countertop fabrication and installation are non-cancellable or refundable. All claims for damaged Goods or for shortages must be made with ten (10) days of the date of delivery.  A copy of the packing slip or the original order must accompany all returned items.  Buyer must deliver the Goods to Seller, at Buyer’s expense, in a new and resalable condition.  Refunds will be made either to the same credit card that was used to make the purchase or by company check within ten (10) business days.  Shipping or delivery charges are not refundable. All material ordered in for customer incurs a minimum. $49.00 freight charge.  All material sold as liquidated, remnants, irregular, mill seconds, closeouts, or “as-is” are final and non-returnable. These materials come with no warranty. All material, including deposits on orders, that are not picked up within 90 days shall be considered abandoned. All orders are to be picked up by the customer or their installer within 2 weeks of receipt by the store. Storage fees will be assessed at a rate of $50 a day, starting on day 15 of delivery to store.